WHY YOU  SHOULD GO   |   SURF   |   ACTIVITIES   |   THE CAMP   |  SURROUNDING   |  ABOUT US   |   FAQ

TERMS AND
CONDITIONS

1. CONTRACTUAL PARTNER, VALIDITY, REGISTRATION AS A USER

1.1 The contractual partner is hejmo GmbH, Gaußstr. 19b, 22765 Hamburg, which rents mobile accommodation to serve as accommodation of people to visitors of festivals, Surfcamps and other events under the URL www.domo-camp.org (here referred to as the "website"). We also provide activities packages that can be purchased with the accommodation regarding our surfcamps. We use the help of the external service provider Pretix and Bookinglayer (Pretix is ​​a product of, Raphael Michel, rami.io software development, Markgräfler Strasse 16, 69126 Heidelberg, Germany, email: support@pretix.eu, phone: +49 (0) 6221 32177-50; www.pretix .eu) (MISSING BOOKINGLAYER DATA)  who is responsible for contract and payment processing on our behalf.

1.2 All contracts with us are concluded including our general terms and conditions (“AGB”). You accept the general terms and conditions in their entirety, in the version applicable at the time the respective contract is concluded. The present general terms and conditions apply exclusively, unless otherwise stated in section. 1.4 and commonly agreed. Otherwise, deviating regulations are hereby contradicted. These terms and conditions can be viewed and printed on our website at any time.

 1.3 In addition to our terms and conditions, the conditions of the respective festival organizer must also be observed. In the event of an objection, these take precedence over our terms and conditions.

2. OFFERS, ORDERING AND CONCLUSION OF CONTRACT

2.1 a) All our offers are subject to change and non-binding. On our website you can select accommodations and activities that we rent to you for our surfcamps and for the festivals mentioned there in consultation with the respective festival operator.

 b) Booking: Here you select the surfcamp or festival in question on our homepage. If you are forwarded to the external booking page of the respective festival, the booking process and the terms and conditions of the respective festival apply. If you are redirected to a subpage of domo-camp.org, our general terms and conditions continue to apply. In this case, choose the tent with the occupancy you want. The prices are advertised as "per capita" prices. Unless otherwise stated, the festival ticket is not included in the price and must be purchased separately from the festival organizer. As soon as you have entered all the necessary data in the ordering process, the purchase is complete. As a result, a contract is binding with us for the rental of the accommodation and activities you have selected.

 c) Acknowledgment of receipt / ticket: You will then receive an email confirming receipt of your booking with an overview of the accommodations you have selected and all the mandatory information. You will also receive the e-ticket, which acts as an entry ticket when you check in the tents.

 2.2 You can only conclude a contract with us as an adult.

 2.3 Any additional agreements are only effective if they have been confirmed in writing.

 2.4 We expressly reserve the right to make price changes, technical changes, errors or misprints.

3. RENTAL AND DEPOSIT

3.1 The prices stated on the website at the time of the order apply. The prices are in EURO and include VAT for users from the European Union without any discounts. The price does not include any camping or parking fees unless otherwise stated. These may be required by the respective festival operator and must be paid to them.

3.2 In addition to the rent, we require a rental deposit of 150 euros per rented accommodation. The deposit is settled within 14 working days after the complete and fault-free return of the respective accommodation. Otherwise we are entitled to deduct up to 100% of any costs for cleaning, repair or replacement. This fee won’t apply to the renting of accommodation on any of our surfcamps but our team will inspect the accommodation during the checkout process and if any damage has occured to any of the items below you will be billed accordingly.

Cost table:

Product defects repair costs
all tents and equipment products destroyed / unusable
Reimbursement of costs + 15%
Tents fire hole tent floor € 40.00
Tents crack outer skin € 40.00
Tents zipper broken € 40.00
Folded cardboard bed heavily soiled € 25.00
Mattress and bed linen fire hole / tear (per part) € 20.00
Mattress and bedding moisture (per part) € 20.00
Beanbag fire hole / tear € 30.00
Beanbag heavily soiled € 15.00
Carpet burn hole / crack € 20.00
Carpet very dirty € 15.00
Fatboy Edison destroyed / unusable € 60.00
Fatboy Edison USB cable is missing 5.00 €
Fatboy Edison power plug is missing 5.00 €
Multiple connector defective € 5.00
Work box heavily soiled € 15.00
Clothes rack destroyed / unusable € 35.00
Clothes rack heavily soiled € 15.00
Wall cabinet destroyed / unusable € 10.00
Wall cabinet heavily soiled / cracked 5.00 €
Broken mirror € 20.00
Fan defective € 25.00
Cool box defective € 50.00

4. PAYMENT, SET-OFF, RETENTION

4.1 The rent including all costs is due upon conclusion of the contract. Payments are to be made without discounts or other deductions unless another payment mode is expressly agreed in writing and are made in accordance with the following regulation in advance or PayPal before the accommodation is provided.

4.2 Payment options:
Transfer the amount requested using one of the payment options approved by Eventbrite or Bookinglayer. These are Visa, Mastercard, American Express, SEPA direct debit, Sofortüberweisung, Paypal or iDEAL.

4.3 You can only offset against our claims if your counterclaim is undisputed or if there is a legally binding title. In addition, you are only authorized to exercise a right of retention if your counterclaim is based on the same contractual relationship.

5. CANCELLATION / WITHDRAWAL FROM THE CONTRACT

5.1 Cancellations are possible at any time.

5.2 For cancellations up to 28 days before the desired rental period, 100% of the amount invoiced will be reimbursed if this has already been received on our account.  20€ will be charged as booking fees.

If a cancellation is made less than 30 days before the start of the rental period, the following conditions apply:

  • A cancellation takes place within 2 to 4 weeks (15 to 27 days) before the booked rental period: A cancellation fee of 50% of the respective rental fee is charged.
  • If a cancellation is made within the booked rental period and until 14 days before the starting date of your rental, we charge a cancellation fee of 100% of the respective rent.

The difference between the rent and the cancellation fee will be refunded together with the deposit within 14 days after the end of the festival or cancelation date if the booking is related to one of our surfcamps.

We recommend you to contract a travel insurance if it were necessary to cancel it before the start. 

5.4 We reserve the right to withdraw from this contract free of charge up to 14 days before the start of the rental period insofar as the number of bookings for our accommodations falls below. In this case, payments already made will be fully reimbursed by us within 14 days of withdrawal.

5.5 In the event of a cancellation by the festival operator, the following applies:

  • If the festival is canceled before the start of the rental period, we will refund 50% of the rental fee and the entire deposit;
  • If the festival is canceled after the start of the rental period, the rental fee will not be refunded.

 5.7 We do not accept any responsibilities or any refunds in the following circumstances:

  •  When the client is responsible for the incorrect delivery of the services.
  • When the defective services are due to third parties or they occur in an unpredictable manner.
  • When the services cannot be provided, due to conditions beyond the control of the company. These are unusual and unpredictable conditions which could result in unexpected consequences such as natural disasters or meteorological aspects etc.
  • When the incorrect delivery of the services is caused by happenings at our surfcamps or festival camps, even though all the diligences are taken, but they still could neither be predicted nor prevented.
  • When any happening could occur before and after the activities hours.

6. OWNERSHIP / LIABILITY

6.1 The respective accommodations remain the exclusive property of hejmo UG (limited liability) even during rental. As a tenant, you are obliged to treat the accommodation properly and to comply with any maintenance, care and use recommendations. The applicable regulations (our house rules, campsite rules and the festival rules) must be fully observed. By using it you recognize the respective regulations, which can be viewed at the reception or are otherwise displayed, as binding. In particular, smoking and fire are prohibited in all accommodations. Instructions from our staff and the security staff at the festival or surfacamp must be followed. Furthermore, any changes to the accommodations, the interior of the accommodations or the location of the accommodations are prohibited. If the accommodation and the interior of the accommodation are used contrary to the contract, if they are sublet, overcrowded, use of the accommodation for purposes other than accommodation, disturbances to the peace, violation of house or festival regulations, violation of surfcamp campsite regulations, violation of instructions from our staff and those of the security staff of the festival etc. we are entitled to terminate the rental agreement without notice.

6.2 As the tenant, you assume full liability for the accommodation and the interior of the accommodation upon delivery. You are liable for any damage caused by improper use, fire, heavy soiling, etc. arise. You are obliged to do everything reasonable to keep possible damage to the respective as low as possible.

6.3 The accommodations and the interior of the accommodations will be handed over to you personally by an employee of ours and must be checked by you. Subsequent notices of defects are excluded and will not be accepted by us. Then a handover report, in which any defects are to be recorded, is drawn up, which you have to countersign, otherwise no handover can take place. The accommodation (including the interior) is returned as part of a return, whereby the condition of the accommodation and the interior of the accommodation are compared with the handover protocol. The return must be done personally by you.

6.4 If heavily contaminated accommodation or heavily contaminated interior furnishings are returned, you have to bear the costs for the respective cleaning by specialist personnel in full.

6.5 Every customer that purchased any of our surf packages must be physically fit and capable to swim. The client confirms that from a medical point of view, there is nothing that prevents him/her from going surfing or bodyboarding. We require that you communicate us any relevant medical aspects: allergies, disabilities, medical incapacities etc.

6.6 All the non adult participants must obey and pay attention to the recommendation of our staff and fulfil the rules established by the European Union. The deliberate non fulfilment of that or unacceptable behaviour will be informed to the participants or to their parents or tutor (in case of being a minor) and we could expel them from the surfcamp. In this case, we will neither offer refunds nor accept responsibility for additional expense.

When the participants are minors, we will send to their parents or tutors the documents and authorisations to be signed by them which are necessary to accept the minor as participants. 

6.7 For medical assistance during your stay at our surfcamps or festival camps, each client ought to have Medical card and insurance (or) contract a travel insurance.

7. OUR LIABILITY

7.1 Changes and errors are reserved. We are liable for defects in accordance with the statutory provisions, unless liability is excluded or limited in accordance with these terms and conditions. Assignment of such claims is excluded.

7.2. The following limitation of liability applies to any textiles: Any slight color deviations between the illustrations and the accommodation provided are due to technical reasons and do not constitute a defect. Any operating or maintenance instructions for the products must be observed.

7.3 Claims for damages are excluded. Excluded from this are claims for damages from injury to life, limb, health or from the violation of essential contractual obligations as well as liability for other damages which are based on an intentional or grossly negligent breach of duty by us. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract. In the event of a breach of essential contractual obligations, we shall only be liable for the foreseeable damage typical for the contract if this was simply caused by negligence, unless it concerns claims for damages from injury to life, limb or health. The above restrictions also apply in favor of our legal representatives and vicarious agents, insofar as claims are made directly against them.

7.4 If you claim a defect during the rental period, you are obliged to allow us to check the error.

7.5 We are not liable for damage caused by normal wear and tear, improper handling and incorrect maintenance.

7.6 According to the current state of the art, data communication via the Internet cannot be guaranteed to be error-free and / or available at all times. We are therefore not liable for the availability of the website at all times.

8. PRIVACY

8.1 When dealing with your personal data, we comply with all provisions of the Data Protection Act and the Telemedia Act and are entitled to collect, process and use all data relating to the business relationship with you in compliance with these laws.

8.2 Further information on the type, scope, location and purpose of the collection, processing and use of the personal data required for the execution of orders can be found in the data protection declaration at: https://www.domo-camp.org/impressum-und-disclaimer .

8.3 Furthermore, we are authorized under applicable law to obtain information about your creditworthiness from commercial and economic information files.

8.4 Images of your stay at any of our surfcamps or festival camps are only used for publicity or promotional purposes as the website, flyers, brochures, …

9. CHOICE OF LAW / JURISDICTION

To the extent permitted by law, German law applies to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory provisions of the state in which you have your habitual residence remain unaffected. Unless you have a general place of jurisdiction in Germany or move your place of residence abroad after the conclusion of the contract or your place of residence is not known at the time the lawsuit is filed, the place of jurisdiction for disputes is our respective company headquarters.

As of March 2020
© 2018 HEJMO GMBH

SIGN UP FOR OUR NEWSLETTER

JOBS  |  FAQ  |  TERMS AND CONDITIONS  |  IMPRINT

© 2020 HEJMO GMBH