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FAQ

I finished my booking but didn’t receive any confirmation yet (details)?

Please check your junk mail, very often the confirmation gets filtered to your spam. If you haven’t received it please send us an email to rezeption@camp-moeve.de

Can I decide to stay an extra week on the spot?

We can’t guarantee we will have a tent available for you. Preferably try to book this option in advance but feel free to ask us on the spot and we will check it for you.

Can I book an extra person after the initial booking?

Yes, please get in contact with us, we will check the availability and if it’s possible upgrade you to a bigger tent if needed.

What is the cancellation policy?

Cancellations are generally possible at any time. Fees for payment processing costs amounting to 2.5% of the invoiced amount and a processing fee of 15 euros per order will be deducted.

- Cancellations made more than 28 days before the desired rental period will be refunded 100% of the amount charged (less processing and handling fees) if already paid into our account. 
- If a cancellation is made within 2 to 4 weeks (14 to 28 days) before the booked rental period: a cancellation fee of 50% of the respective rent (less the fees for payment processing and processing) will be charged.
- If a cancellation is made less than 14 days before the start date of your rental, we will charge a cancellation fee of 100% of the respective rent.

Current information in the course of the corona pandemic:
If the camp is canceled by official order as a measure against the spread of Covid19, we will refund the full rent (less the fees for payment processing and processing) - regardless of the time.

The difference between rent and cancellation fee will be refunded to you together with the deposit within 14 days after cancellation.

What other options are available besides cancellation?

You have two options besides cancellation:

Let someone else go instead of you. This option is only available until one week prior to your arrival date. Send us an email with all the details (name and contacts of this guest) and we will change it with no additional cost.
Rebook your holiday. This option is available up to four weeks before your arrival date. Get in touch with us and we will check the availability for any other date that would suit your calendar.

What is included in the tent?

Our tents are equipped with comfortable single beds (80x200cm) with real mattresses and all the bedding (pillows, blankets, covers and sheets), nightstand, LED-light, power strip, wardrobe set with clothes rack, wall unit, hangers and table mirror, an original Fatboy outdoor beanbag, carpet, fan and a coolbox to make you feel right at home.

 

What is included in the MyMolo?

The lodge includes a bed for two persons, with a comfortable mattress and all the bedding (pillows, blankets, covers and sheets). Electricity, light, shelves and coat hooks are included in the equipment.

Is there WiFi in the camp?

WiFi is available. A WiFi pass costs 10€ per stay.

How many persons does a tent accommodate?
Our tents accommodate from one to five people. We have two types of tents, one with 12sqm, usually used for two, but you can also book it just for you. And our big renowned DOMO with 24smq and three-meter height. Here we can fit three to five people with maximum comfort, it's the ideal option for families. The MyMolo accommodates two persons.

What do I need to bring?
Your accommodation includes comfortable basic equipment. Everything else you might need to bring along depends on how you envision your stay. In any case, don't forget everything you need to go swimming!

I am thinking of going alone, should I do it?
You won't have trouble meeting other people, most likely you will already know half the camp after the first evening. For sure you will get to know interesting people with whom you can enjoy your time at Gräbendorfer See together.

Where do the guests come from?
This is our first event at Gräbendorfer See, so we can't tell that for sure yet. However we suspect that our guests will be from the greater region. So Berlin, Dresden, Cottbus and everywhere around there.

Should I bring my own car or a rental?
This is up to you. The direct surroundings have a lot to offer, but if you plan to explore the extended region it is an advantage to be mobile.

Can I park my car?
Of course, there is a spacious and free parking spot.

What is the address of the camping ground?

The camp is located right on the Gräbendorfer See with access to a swimming spot. To get there by car, follow the instructions below.

Coming from the west:  (from Calau  Drebkau), follow Calauer Straße to the environmental center Gräbendorfer See (Google Maps: https://goo.gl/maps/E1onsSJWBehPFXb67), the camp is on the left side of the road.
Coming from the east: (Drebkau in the direction of Calau) follow Calauer Straße (L52) to the environmental centre Gräbendorfer See (Google Maps: https://goo.gl/maps/E1onsSJWBehPFXb67), our camp is on the right side of the road. 
There are signs leading you to the centre.

You will find a place to park your car right behind the environmental centre. From there you can see a wooden gate - the entrance to our camp. The reception is behind the yellow building.

Adress:
Gräbendorfer See
Calauer Straße 1
03116 Drebkau

Which activities are available at the camp?
The lake and countryside offer much for friends of nature and water sport enthusiasts. Bicycles and different boats can be rented directly on the lake. Ideas for day trips can be found here:
https://www.lausitzerseenland.de/

Is there food available at the camp?
There is a camp store where you can buy snacks and beverages. On top of that, there are several cafés and restaurants surrounding the lake.

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