FAQ
Where can I buy tickets for Hot Showers & Beauty Land?
Tickets can be purchased online for those who want to buy the general pack with unlimited use. For daily tickets, the purchase is made directly/in person at the place.
Where can I pick up my general pack tickets for Hot Showers & Beauty Land?
Tickets are collected at the same time as the festival bracelet.
What kind of tickets can I buy?
You can buy 2 types of tickets:
- At the online store you can buy the general pack with unlimited access during the festival.
- At the door of Hot Showers & Beauty Land you can buy an individual ticket.
Can I buy an individual ticket and use it later?
No. If you buy an individual ticket, you must access the Showers & Beauty Land immediately.
Where is the Hot Showers & Beauty Land located?
It is located inside the campsite with exclusive access to the general pass.
Can I use the Hot Showers & Beauty Land if I don't have a general festival pass?
No.
Who can use the Hot Showers & Beauty Land?
Access to the Hot Showers & Beauty Land is exclusive to purchasers of the general festival pass with camping.
Does the festival ticket include access to Hot Showers & Beauty Land?
No. Tickets for Hot Showers & Beauty Land must be purchased separately.
What day do Hot Showers & Beauty Land open?
They open on 03/08/2024 at 2pm.
Until which day are they open?
Until 10/08/2024 at 10pm.
What are the opening hours on the other days?
From 9am to 10pm.
Is there security on site?
Yes.
Who can enter the space?
Only people who buy a ticket.
How long do I have to use the space?
As soon as you enter Showers & Beauty Land, you have 15 minutes to use the space.
Is there wi-fi/internet in the space?
No.
Can I choose the shower and the position of the mirror/dryer?
No. These are arranged by our staff.
What is the cancellation policy?
Cancellations are possible up to 28 days before check-in date. All returns will be reduced by 2.5% + 15€ for processing and payment fees.
The following cancellation deadlines apply:
- For cancellations made more than 28 days before check-in date, 100% of the invoiced amount (less processing and payment processing fees) will be refunded if it has already been received on our account.
- For cancellations made less than 28 days, inclusive, before check-in date, there is no refund possibility.
- All refunds will be processed within a maximum of 15 business days.
How do I contact you if I still have questions?
If you still have questions or need to talk to us, you can contact us through email hello.portugal@domo-camp.org or phone +351 91 278 0772 (If we can't answer, send us an SMS/Whatsapp).